ChatHub
ChatHub is our unified messaging platform that allows dealer salespeople to respond to messages from all platforms in one place. With no app to download and a familiar interface, ChatHub is a simple-to-use communication tool that feels as easy as texting with family and friends and ensures customers get the quickest response times possible.
- Engage, Nurture, and Convert shoppers
- Integrate all lead gen platforms into one solution
- Read, transfer, and record messages into your CRM
- Chat directly from Google, Facebook, web, etc.
AI Virtual Chat Assistant
CarBo is TapOverdrive’s innovative AI virtual assistant that answers shopper’s inquiries online 24/7 in both English and Spanish. CarBo instantly responds to inquiries and questions to engage and nurture online shoppers while they wait for a salesperson. The assistant gathers contact information and customer preferences and shares important product details, getting smarter with every conversation.
- Innovative and adaptive AI technology
- Engage online shoppers instantly
- Responds intelligently in both English and Spanish
- Direct answers about your inventory
Website Chat Solution
Chatter, our website chat solution, provides accurate, speedy, and informative engagement with website visitors. With chatter, shoppers can communicate with a business directly on their website or start a conversation via SMS, all routing to the CRM for attribution. Chatter ensures you are not leaving leads on the table by not offering a webchat option for online shoppers.
- Chat solution built directly into your website
- Automated AI response from CarBo in English and Spanish
- Gather and share information with shoppers instantly
- Communicate with online shoppers
Leads Portal
Track phone calls and text messages with Leads Portal across all digital and traditional marketing campaigns. This solution is simple to deploy, measure, and track by campaign and publisher. Leads Portal can be supported as a stand-alone product or integrated with other TapOverdrive solutions.
- Capture and record all calls and text messages
- Automate responses to text with CarBo
- Send data to your CRM and view in our dashboard
- Measure attribution and track performance by campaign and medium